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FAQs

01

What should I expect during my first assessment appointment?

Your first appointment is a comprehensive assessment appointment, where we’ll discuss your symptoms in detail, explore how they impact your every day activities, and identify the goals you want to achieve. We’ll also take into account your overall health, as this can impact your wellbeing. A physical examination will then take place, followed by a discussion about your diagnosis and the start of your treatment.

 

You will also be provided with a home exercise programme to kickstart your recovery and ensure that you’re moving in the right direction from day one.

02

What should I wear?

We recommend wearing loose, comfortable clothing that allows you to move freely. Ideally, choose clothes that make it easier for your physiotherapist to examine the area being treated—for example, shorts for leg issues or a vest top for shoulder, back or neck concerns. A private changing area is available.

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03

Can I bring someone with me?

Yes, absolutely. You are more than welcome to bring a friend, family member, or caregiver to your appointment for support.

04

Is there an age limit?

We provide care for people who are 16 years old or over. There is no upper age limit. If you are seeking physiotherapy for someone under 16 years old then you are welcome to contact us so we can signpost you to another provider. 

05

How do I book an appointment?

Choose the booking option that works best for you:

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  • Book Online: Select your preferred time slot and pay instantly online.

  • Phone or WhatsApp: Call or message us at 07762 299 839 to find a convenient time.

  • Email: Send us a message, and we'll help you arrange your appointment.
     

Payment Information: For telephone, WhatsApp, and email bookings, payment can be made on the day, before your appointment with cash or a BACS transfer. Please note we cannot accept card payments in person other than via the online booking platform. 

 

06

What type of treatments do you offer?

Depending on your assessment, your session may include hands-on manual therapy and joint mobilisation, targeted exercise prescription and rehabilitation, soft tissue and sports massage, taping, gait rehabilitation, and postural or ergonomic advice. 

07

Do you accept private health insurance?

We do not currently work with health insurance providers. 

08

How accessible is the space?

The clinic room is inside the Premier Martial Arts (PMA) gym.

  • Main Entrance: One step leads up into the gym area.

  • Treatment Room: Located on the right side after entering. Please wait in the small signposted area. 

  • Accessibility Note: This treatment room cannot accommodate wheelchairs.​ However, you are welcome to contact us as we may be able to offer telephone advice and/or signpost to another physiotherapy service provider. 

09

Do you take referrals from GPs and/or can you refer?

As a private clinic, we do not accept NHS referrals. However, with your consent, we can liaise with your GP to support your ongoing care.

10

What infection control measures do you have in place?

We maintain strict hygiene and infection control standards to ensure a safe, clean environment for every client. This includes thorough hand hygiene before and after every treatment session, regular disinfection of clinical equipment and high-touch surfaces, and the use of fresh linens or disposable coverings for every appointment. 

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If you have a fever, new cough, flu-like symptoms, or a contagious condition, please contact us as soon as possible to reschedule your appointment. We ask that you remain symptom-free before attending in person to protect other clients and staff. Where appropriate, we may be able to offer telephone advice until you recover.

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